PMN+ Shop · Policies

Return & Exchange Policy

Last updated: October 4, 2026

Made-to-order merchandise

All PMN+ apparel and merchandise is produced specifically for each customer after an order is placed. Because these items are made to order, all sales are considered final unless the item arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment error.

We do not accept returns or exchanges for:

Please review all product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, misprinted, with the wrong design, in a different size from the size ordered, or as the wrong product, please contact PMN+ at info@islandcitymediagroup.com within 7 days of confirmed delivery.

Please provide:

Once the claim is reviewed and approved, PMN+ may provide a replacement, store credit, or refund depending on the circumstances. Please do not return merchandise unless specifically instructed to do so.

Size exchanges

Because each item is produced on demand, PMN+ is unable to offer complimentary exchanges when the customer selects the incorrect size. Please review the size chart on the product page before ordering.

If PMN+ chooses to allow a size exchange as a courtesy, the customer may be responsible for return shipping, replacement merchandise, reproduction/decoration costs, and shipping of the replacement item. Courtesy exchanges are subject to approval and product availability.

If the garment received is a different size from the size shown on your order confirmation, PMN+ will correct the order at no additional cost to you.

Order changes & cancellations

Because production may begin shortly after an order is submitted, order changes and cancellations are not guaranteed. Contact PMN+ immediately at info@islandcitymediagroup.com if a change is needed. Once an order has entered production, it cannot be canceled, changed, or refunded unless otherwise approved by PMN+.

Shipping address errors

Customers are responsible for entering a complete and accurate shipping address at checkout. PMN+ is not responsible for incorrect addresses entered by the customer, missing apartment or suite numbers, packages delivered to an address provided by the customer, or packages returned because of an invalid or incomplete address. Additional shipping and handling charges may apply before a returned order can be reshipped.

Lost or stolen packages

Once tracking shows an order as delivered to the address provided at checkout, PMN+ is not responsible for theft or loss occurring after delivery. Please check the delivery area, household members or neighbors, contact the carrier, and allow reasonable additional time if the carrier may have marked the package delivered prematurely. For packages that appear lost before confirmed delivery, contact PMN+ at info@islandcitymediagroup.com so the shipment can be investigated.

Returned-to-sender packages

Packages returned because of an incorrect or incomplete address, refused delivery, or failure to retrieve the package may require the customer to pay additional shipping charges before the order is resent. Original shipping charges are non-refundable unless otherwise required by law.

Production variations

Because PMN+ products are individually decorated, slight variations may occur in print placement, embroidery placement, color appearance, garment dye lots, thread appearance, or print dimensions. Reasonable production variations are not considered defects.

Sale, promotional & limited-release items

Promotional items, limited releases, clearance merchandise, event merchandise, and discontinued products may be marked Final Sale. Final-sale products remain eligible for review if there is a verified production defect or fulfillment error.

Refund processing

If a refund is approved, it will be issued to the original payment method. Processing times vary by payment provider and financial institution. Original shipping charges are generally non-refundable unless the refund results from an error made by PMN+ or its fulfillment provider. For purchases made using Afterpay, approved refunds will be processed through the applicable payment method and may affect remaining installment payments.

Nothing in this policy limits any rights you have that cannot legally be waived.

Contact

PMN+ · Island City Media Group
Email: info@islandcitymediagroup.com
8545 W Warm Springs Rd A4, Las Vegas, NV 89113